Utility Billing

PAPERLESS BILLING: SECURE, CONVENIENT AND ENVIRONMENTALLY FRIENDLY

  • Join the global movement to protect our environment. Click here to see how Paperless Billing

IMPORTANT CHANGES TO THE CITY'S SOLID WASTE SERVICES EFFECTIVE SEPTEMBER 1, 2024. 

  • Solid Waste: Collection, Disposal and Recycling, will now be provided by Ware Disposal for all residential customers. 
  • Billing: You will no longer be billed by the City of Monterey Park for solid waste services. Ware Disposal will directly bill customers. 
  • For more detailed information, please click Solid Waste Collection and Recycling

IMPORTANT CHANGES TO THE CITY'S ONLINE UTILITY PAYMENT SYSTEM EFFECTIVE AUGUST 21, 2024.

(FREQUENTLY ASKED QUESTIONS AND ANSWERS)

  • Beginning August 2024, the City's current online payment system, Paymentus, will be replaced with InvoiceCloud.  For more information, please click here

Monthly Billing

  • The City of Monterey Park recently transitioned from bi-monthly to monthly billing. For more information about this change, please click here monthly billing. 

Water and Sewer Rate Study Information

Utility Rates

Discontinuation Policy

Billing and Payment Options

The city offers several ways to pay your monthly utility bill:

  • View water bills and schedule a payment 
  • By automatic withdrawal from a bank account using our free "Easy Pay" service.
  • Via a single online or phone payment. To make a free online payment please visit our online bill payment system (external link) or call the automated service at 844-459-1777. Credit/Debit card or electronic check payments are accepted 24 hours a day and credited to accounts on the next two business day.
  • Dropbox at city hall west entrance for after-hours deposits. Box is opened on business days. Please bring your own envelope.
  • Via a traditional check-in-the-mail using instructions included with the bill.
  • With the city hall cashier during business hours.

Register for Paperless and Help the Environment!

Go Green. Go Paperless. Easy Enrollment - Once your utility account is registered, Follow these steps to go Paperless (English) (Chinese) (Spanish)

Utility Bill Assistance

Monterey Park residents may qualify for the following assistance programs. 

  • Monterey Park utility customers who are unable to pay a past due balance may contact MPK water billing to discuss alternative payment arrangements at 626-307-1342.
  • Water bill assistance:  Monterey Park Water Lifeline Discount Program, to apply click on the following link: Lifeline Low Income Application(PDF)
  • Electric bill assistance: SoCal Edison Utility Assistance Program- Apply at SoCal Edison CARE & FERA
  • Gas bill assistance: SoCalGas Utility Assistance Program info, please contact Chinatown Service center at 626-293-8733 or one of the other non-profit organizations on the SoCalGas website.

Additional Assistance Resources

Forms & Links