Emergency Operations

Duties

The Emergency Operations Division is charged with the responsibility of providing fast and efficient emergency response to fires, hazardous conditions, rescues, illnesses, or any other conditions where the health, safety, and welfare of the public is in jeopardy. 

One measurement of the capabilities of the Operations Division has been the grade assigned to the City by the Insurance Service Organization (I.S.O.). This grading also considers the water system, communications, staffing, training, and facilities. Used by the insurance industry to determine fire insurance rates for homeowners and businesses within the community, on a scale of 1 to 10, with 1 being the most desirable, Monterey Park has achieved a Public Protection Classification (PPC) rating of Class 1. 

Daily Operations

Command and control of Emergency Operations is provided daily by three shift Battalion Chiefs on a platoon schedule. Department members responded to the following incidents in 2023.